Supervisor - Brokerage Regional Client Services

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid role located at our Muhlenberg, PA office location.

 

Hybrid schedule is 4 days in the office and 1 day work from home following a successful 90 day introductory period.

 

Core working hours will be 8 am - 5  pm, Monday through Friday.

 

Responsible for managing designated group of Client Services Associates. This includes general oversight of trade or order processing, account servicing, and appointment setting, preparation, and follow up.

• Responsible for the oversight of daily activities for designated group of staff and ensuring they consistently demonstrate the care, listening, understanding, and delivery practices required for internal and external customers. Duties include working with manager to implement departmental operational initiatives that increase efficiencies and allow maximum time for sales staff to sell.
• Responsible for the interviewing and hiring of Client Services Associates in order to ensure sufficient staffing in region. Also responsible for training of Client Services Associates as well as conducting regular coaching sessions, writing and delivering performance reviews, and handling progressive discipline issues if needed.
• Responsible for building an environment within group of assigned staff that is conducive to teamwork and allows for customer and financial advisor coverage when staff are out of the office or away from desk.
• Responsible for maintaining organized and efficient satellite offices, which includes maintaining security and quality of all files and documents. Also, work with manager to produce favorable audit results for satellite offices.

 

Additional Responsibilities

• May be a back-up for tasks and duties needed for compliance and supervision responsibilities required by Broker/Dealer.

Education

Bachelor's Degree or the equivalent experience. Specialty: Business administration or finance. (Required)

Experience

3 or more years Brokerage. (Required)

 

3 or more years Supervision. (Preferred)

Certifications

Series 7 and Series 63; may have 63/65 combo or 66. (Required)

 

Must be able to be affiliated with our Broker Dealer. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

 

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

 

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.